Refund Policy

Last updated: 25 November 2025

THIS REFUND POLICY FORMS PART OF THE AGREEMENT BETWEEN YOU AND JOHNCROSS ILOABACHIE (HEREINAFTER REFERRED TO AS "JC"). BY PURCHASING OR USING THE SERVICES PROVIDED, YOU ACKNOWLEDGE AND AGREE TO THE TERMS SET OUT IN THIS POLICY.

1. GENERAL REFUND POLICY

All payments made for JC's services are non-refundable, except in cases where the completed project does not meet the specifications or requirements you requested.

2. ELIGIBILITY FOR A REFUND

A refund may be considered only if:

• The delivered work does not match the functional specifications, features, or requirements you initially provided; and

• You notify JC of the issue within seven (7) calendar days of project delivery; and

• You provide reasonable detail, documentation, or examples demonstrating how the delivered work fails to meet the agreed scope.

If the project meets the agreed requirements, functionality, and deliverables, no refund will be issued.

3. REVISION AND CORRECTION PROCESS

Before a refund is approved, JC reserves the right to:

• Review your claim,

• Request clarification or supporting information, and

• Make reasonable revisions or corrections to bring the project in line with your stated requirements.

Refunds will be issued only if, after attempts to correct the work, the project still does not meet your original specifications.

4. NON-REFUNDABLE CIRCUMSTANCES

No refunds will be provided in the following cases:

• Changes of mind after work has begun or been delivered

• Requests for features, revisions, or functionality not included in the original project requirements

• Issues resulting from third-party services, hosting, integrations, or platforms outside JC’s control

• Delays caused by you, including failure to provide required information, instructions, or timely feedback

5. CONTACT INFORMATION

If you believe your project qualifies for a refund under the terms above, please contact JC via email at john@jcvoices.com. JC will endeavour to respond to all enquiries or issues within one business day.